How Destination Toronto and Brand USA Are Already Using AI

AI is changing destination marketing, and it’s already much more than a tool for generating captions faster.

Two examples worth watching: Destination Toronto is using AI to rethink how travellers discover and plan a trip, rather than just automating existing marketing tasks. Brand USA, similarly, has been analysing the actual questions travellers ask — using that pattern of enquiry to understand traveller behaviour and intent, rather than relying purely on traditional search-term data.

The shift both examples point to: the useful question isn’t “how do we get AI to write our next caption faster.” It’s “what are travellers actually trying to find out about our destination, and does our content actually answer that?”

That’s a genuinely different starting point. Most destination marketing content is still built around what a destination wants to say about itself — the highlights, the imagery, the brand messaging. Content built around what travellers are actually asking starts somewhere else entirely: real questions, in real language, that a real person typed into a search bar or asked a chatbot before choosing where to go.

For destinations and tourism operators, this matters beyond just AI tools specifically. As AI-generated answers and overviews increasingly sit between a traveller’s question and your website, the destinations that get surfaced are the ones whose content actually, directly answers the question being asked — not the ones with the prettiest campaign.

Our take: before adopting any AI tool for destination marketing, it’s worth asking what real traveller questions about your destination currently go unanswered on your own website. That gap is usually a better starting point than any new piece of software.

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